Returns and Exchanges

RETURNS 

Returns

Biomats and Alkal-Life

Once payment is received, you may cancel your sales transaction without any penalty within 7 days after receipt of the products for a full refund or exchange. All returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories.

If you decide to return the product, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will walk you through the return process.

0-7 days from date of delivery   100%
8-14 days from date of delivery  70%
 15-30 days from date of delivery  50%
 31+ days from date of delivery  0%

 

Alkaway Ultrastream

The Ultrastream has a 90 day money back guarantee and is backed by a 3 year warranty. If you have already used the product before return, the cost of the replacement cartridge will be deducted from your refund. Once you register your warranty details online, any product issues will be dealt with directly by Alkaway. However, we are more than happy to help walk you through any claims. Please email This email address is being protected from spambots. You need JavaScript enabled to view it.


*Shipping costs to return products are paid by the customer.

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